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FAQs

FAQs2022-02-14T00:12:06-05:00

We understand you are hesitant to leave your beloved fur babies in the care of someone else, which is a natural feeling for a loving pet owner! We want you to feel 100% comfortable with allowing us to provide quality care to your pets.

Here are some answers to frequently asked questions:

Pet Care & Customer Service Hours2024-02-20T11:02:59-05:00

What are your Service Hours?
Pet-sitting and dog walking visits are between 7:00 am to 10:00 pm 7 days a week.
Doggy Sleepovers or Overnight visits are also available, where pick up & drop off times vary per your needs.

What are your Office Hours?
We know everyone has different schedules, so are proud to offer 7-day live customer service from 8:00am-7:00pm

During this time we return calls, fill schedule requests, change appointments, etc.

After hours we do our best to return texts, calls, and emails, so please be patient.

If you have any other questions or want to learn more about our dog walking or pet sitting services, contact us today!

Visit us on Google to read our reviews.

Areas We Service2024-02-20T11:05:36-05:00

Pinellas County:   St Pete, Gulfport, Treasure Island, Seminole, Pinellas Park, Feather Sound, Clearwater, Largo, Safety Harbor, and The Beaches (Madeira, Indian Rocks, Indian Shores, and Redington)

Hillsborough County:  South Tampa, Hyde Park, Palma Ceia, Ballast Point and Westshore area.

We are growing and adding to our team of dog walkers and pet sitters and the areas we service.
If you don’t see your city listed, please Contact Us to see if we can accommodate your location

Interested in a Franchise? CLICK HERE to learn more!

How much notice do you need to schedule visits?2024-02-20T11:05:47-05:00

If you’re a new customer, please try to give at least a few days notice to set up the Meet and Greet at your home.

Once you become a client, we request at least 24 hours notice to request visits, so that we have enough time to arrange services with your pet sitter. If we are able to accommodate, same day or last minute requests will result in a last minute booking fee.

You can call, text, or email us directly to book visits or you can schedule them yourself through our Pet Sitting Software. If you have a consistent schedule, we can auto-schedule your visits.

Do we meet our dog walkers/pet sitters prior to first visit?2024-02-20T11:05:58-05:00

Yes! In fact, we insist on you meeting your pet sitter. We require a complimentary Meet & Greet to our new clients and animals. The goal of this meeting is for you to explain all your home and pet routines and also to make sure both parties are the right fit for each other. This also gives you a chance to ask us any questions in regards to our care & policies we have in place.

Do We Get the Same Sitter Every Time?
Our goal is that you have the same sitter each time. Even though we have a large staff, we assign you one primary sitter so that you and your pets can establish and maintain a personal relationship with your pet sitter. If your primary pet sitter is booked up, sick, or has a day off, we will provide a back-up sitter to care for your pets. We also want you to meet any back-up sitters for your peace of mind. Therefore, we will never cancel a confirmed pet sitting assignment last minute and leave you in a bind.

 

Minimum Visit Requirements2024-02-20T11:06:13-05:00

For vacations or overnight trips:

  • Dogs must have a minimum of three visits in a 24 hour period, excluding client departure and arrival dates.  Visits occurring at least three times per day are veterinary recommended.  Some clients choose four visits/per day, which is even better.
  • Cats must have minimum of one visit every other day.  Visits once every 24 hours are veterinarian recommended.  Most of our clients choose one visit/per day.

We aren’t requiring this to make a few extra dollars, it is in the best interest of your animals.  When owners are gone for long periods of time, dogs remain idle, with no extra stimulation or exercise.  Asking a dog to hold bathroom breaks for 12-14 hours at a time is a lot to ask.  Plus, the Midday visit releases any extra anxiety & energy that builds up throughout the day.

Please Click Here to view our Vacation Packages

How to Start Service2024-02-20T11:06:23-05:00

Contact Us Today and we will return your call within 24 hours to schedule your complementary Meet & Greet.

It really is that simple!

Do Your Pet Sitters Get Background Checked?2024-02-21T13:20:47-05:00

Absolutely.  We understand how uncomfortable it can be to allow a complete stranger access to your home and to care for your fur babies.

We run a full local, state, and federal criminal background check.  All of our pet sitters who work with us have passed a background check and are fully insured and bonded.

Our interview process includes several steps:

  • Interview with our management/owner.
  • Shadowing our experienced pet sitters and going over proper pet care procedures.
  • Mandatory orientation class with a professional dog trainer to go over various situations that may arise
  • All pet sitters authorize a personal/work reference check.
  • Sign a thorough Independent Contractor’s agreement that outlines our company rules and expectations.

 

Access to Your Home2024-02-20T11:11:00-05:00

Having safe access to your home is a very common question.  There are several options we offer:

  • Electronic Door Locks:  Please provide us a code for entry.  For many locks, you can create custom code for Calling All Dogs & Cats, so you know exactly when we enter & exit your home
  • Lockboxes:  We can provide a lockbox for $30 refundable deposit.  Once the lockbox is returned, you will receive the deposit back.  You can also provide one on your own.
Customer Referral Program2024-02-20T11:11:12-05:00

Referring clients will receive a $20 credit on your account when the referred party purchases $100 in services.  There is no limit to how many credits you can get so spread the word.

Word of mouth is the best compliment to our Dog Walking and Pet Sitting service. Our team of sitters work very hard to take care of your pets. There is a chance the same pet sitter that takes care of you might also take care of the person you refer to us.

Please Contact Us if you have any further questions about our Referral Program

READ REVIEWS

What is your Medication Policy?2024-02-20T11:11:25-05:00

If medicine is to be administered during your visits:

  • All instructions MUST be updated in our software system or printed out & left in your home.
  • All pet medications need to be broken out in small plastic bags or similar with date/visit time/name of pet
  • Each bag needs to be clearly labeled with date/visit time/name of pet, etc.  We recommend separating each pets’ medications with Zip lock bags and writing on bag with marker or sticky note.
  • For Insulin injections, please provide appropriate needles, exact dose amounts & detail of location of where it is located.
Tipping & Payment Policy, Protection of your Information2024-02-21T13:06:34-05:00

We accept Visa, MasterCard, American Express, Discover, Cash or Check.

Credit cards are run automatically every Sunday night for services rendered the week prior.  If you wish to pay by Cash or Check, please provide payment prior to the beginning of services.

100% of all tips left our dog walkers & pet sitters goes directly to them.  Our sitters care for your pets with a great deal of love and frequently go “above and beyond” the call of duty.  If you were provided with great service it is appropriate to tip your pet sitter 10-20% of the total bill if you wish to do so.

You can even set up an “auto tip” based on percentage or flat fee in our software system.  If not, please just contact the office and we can handle everything for you.

All Clients are REQUIRED to have a credit card on file due to our Automated Invoice & Payment processing.  No information is stored on our end and we have no access to see your payment information.

Here’s some information about the protections of the software that is in place:
-All access requires a secure SSL connection and is tracked in the Activity Log (including IP addresses)
-Only users with the appropriate permissions can access the data
-Sensitive information (like alarm and door codes) is encrypted before it is stored in the database

Amazon Web Services (AWS) is our provider and one of the reasons we chose them was related to security. You can see their page on security here: https://aws.amazon.com/security/

 

Cancellation Policy2024-02-20T11:11:44-05:00

For Dog Walks or Pet Sits:

Non-holiday service:  A full refund is available if cancelled by 6:00pm the day prior. If cancellation is made after 6pm the day prior, Client will be charged the rate of one full visit per cancelled visit.

Holiday service:  A full refund is available if cancelled by 12:00pm seven (7) days before the service begins.  If cancelled later than seven (7) days before the service begins, a 50% refund is available for the first seven (7) cancelled calendar days from the cancellation

Overnights and Doggy Sleepovers: A 50% deposit is required to reserve the dates

Non-holiday Reservations: A seven (7) day advance notice of the cancellation is required for a full refund of the deposit (minus the cancellation fee of $15.00). If cancellation is made within forty-eight (48) hours or not made at all, Owner will be charged for 100% of the service reserved for the first 7 days. No credits will be given for early returns during non-holiday periods.

Holiday reservations: A ten (10) day advance notice of the cancellation is required for a full refund of the deposit (minus the cancellation fee of $15.00). If cancellation is made within seventy-two (72) hours or not made at all, Owner will be charged for 100% of the service reserved. No credits will be given for early returns during holiday periods. (Easter, Memorial Day Weekend, July 4th Weekend, Labor Day Weekend, Thanksgiving Day, Christmas Eve, Day & Christmas Weekend, New Year’s Eve, Day & Weekend)

Holiday Surcharges & Extra Fees2024-02-20T11:12:24-05:00

Holiday Surcharges:  6.00 per visit will be incurred for each daily visit; a $20.00 surcharge per night for Sleepovers; and a $30.00 surcharge per night for Overnight visits. The holiday surcharge will include the following holidays and the weekend days before or after the holiday:
Easter, Memorial Day, July 4th, Labor Day, Thanksgiving Day, the Friday after Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day.  The holiday weekend days includes Saturday and Sunday.   Should a holiday fall on a Tues or Thursday, the surcharge will include the holiday and the weekend days before Tuesday or after Thursday.  This policy subject to change.

$6 Last Minute Booking fee for visits requested with less than 4 hours notice

Extra pet fees will be added to each visit where there are 3+ dogs or 4+ cats.  Please click here for details:  https://callingalldogsandcats.com/st-pete/prices/#cad-addons

 

What do you do in case of a hurricane or other disaster?2024-02-20T11:12:36-05:00

In the event of an evacuation due to a hurricane or other disaster, natural or man-made, Calling All Dogs cannot take pets to their home or make your home disaster ready.   In your Pet Sitting profile, you are required to list the people that you have designated to carry out emergency plans.

This person (people) should have access to your home (keys, security codes, etc.).  They are also willing and able to safely remove your pet(s) from the home and take them to a safe location.  We will do our best to coordinate and help in any situation.

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