What is the cancellation policy?
For all non-holiday reservations, a full refund is available if cancelled by 12:00pm five (5) days before the service begins (minus the cancellation fee of $15.00). If cancelled later than five (5) days before the service begins, a 50% refund is available for the first seven (7) cancelled calendar days from the cancellation request. A 100% full refund is available for any additional days. If cancellation is made within twenty-four (24) hours or not made at all, Client will be charged for 100% of the service reserved for the first seven (7) cancelled calendar days. No credits will be given for early returns during non-holiday periods.
For all holiday reservations, a full refund is available if cancelled by 12:00pm ten (10) days before the service begins (minus the cancellation fee of $15.00). If cancelled later than ten (10) days before the service begins, a 50% refund is available for the first seven (7) cancelled calendar days from the cancellation request. A 100% full refund is available for any additional days. If cancellation is made within forty-eight (48) hours or not made at all, Client will be charged for 100% of the service reserved for the first seven (7) cancelled calendar days. No credits will be given for early returns during non-holiday periods.