Overnight Stays

Do I get to meet the pet sitter first?
Absolutely.  In fact, we insist on you meeting your pet sitter.  We require a complimentary Meet & Greet to our new clients and animals.  The goal of this meeting is for you to explain all your home and pet routines and also to make sure both parties are the right fit for each other. This also gives you a chance to ask us any questions in regards to our care & policies we have in place.

Are there specific start & end times?
We don’t guarantee exact start times, but our sitters will do the best they can to accommodate your request.  Our clock starts as soon as the sitter arrives.  Like our daily visit time blocks, you can choose when your Overnight Stays to begin:

• 5pm to 7pm
• 7pm to 830pm
• 830 to 10pm

• Feeding at dinner & breakfast the next day
• Potty breaks/walks when we arrive, before bedtime, and the next morning
• Medication administration
• Bring in mail, water plants, and provide lots of attention!

Extra charges

• $10 Insulin injections (if needed)
• $10 Special needs/night (senior care, diapers, excessive accidents, etc.)

How do I know how my pets are doing?
Using our pet sitting software, you will get 3 electronic diaries per overnight stay.  The journals will include: if they were fed, taken out on potty breaks/walks, received medication, litter boxes cleaned and overall updates on how everything is going.   Of course, some cute pics as well 🙂

You will receive your journals directly via email the following times:

1. When your sitter first arrives
2. Before bedtime
3. In the morning, before your sitter leaves for the day

Is the pet sitter going to be home all day while watching my dog?
Staying home ALL day is an unrealistic expectation, but your pups will get tons of attention. Besides other daily visits or errands, most our sitters work from home or have part time jobs.

How far in advanced do I need to schedule?
We recommend as much notice as possible as we do have limited availability, ESPECIALLY on holiday weekends. The closer it gets to your requested dates, the harder it is for us to accommodate Overnight requests.

Do you require a deposit?
A 50% deposit is required to reserve the requested dates.

What do you do if there is a hurricane and my dog is staying over?
You must have an emergency back up plan/person who can take your dog. In the event of an evacuation due to a hurricane or other disaster, natural or man-made, Calling All Dogs cannot take pets to their home or make your home disaster ready, as our sitters have to ensure their own family’s safety. In your profile, in our pet sitting software, you are required to list the people that you have designated to carry out emergency plans in your absence. This person should have access to your home (keys, security codes, etc.) and is willing and able to handle the tasks necessary to safely remove your pet(s) from the home in the event of a disaster and take them to a safe location. We will do our best to coordinate & help in any situation.

What is the cancellation policy?
     For all non-holiday reservations, a full refund is available if cancelled by 12:00pm five (5) days before the service begins (minus the cancellation fee of $15.00). If cancelled later than five (5) days before the service begins, a 50% refund is available for the first seven (7) cancelled calendar days from the cancellation request. A 100% full refund is available for any additional days. If cancellation is made within twenty-four (24) hours or not made at all, Client will be charged for 100% of the service reserved for the first seven (7) cancelled calendar days. No credits will be given for early returns during non-holiday periods.

     For all holiday reservations, a full refund is available if cancelled by 12:00pm ten (10) days before the service begins (minus the cancellation fee of $15.00). If cancelled later than ten (10) days before the service begins, a 50% refund is available for the first seven (7) cancelled calendar days from the cancellation request. A 100% full refund is available for any additional days. If cancellation is made within forty-eight (48) hours or not made at all, Client will be charged for 100% of the service reserved for the first seven (7) cancelled calendar days. No credits will be given for early returns during non-holiday periods.